Complaints Handling for the Dental Team (3 Hours, Verifiable CPD)

An in-person, practical workshop that gives your whole dental team the confidence and tools to manage patient complaints professionally and compliantly. Led by Juliana Schmidt, the session covers GDC Standards, CQC Reg 16 (complaints) and Reg 20 (Duty of Candour), NHS complaints timeframes, UK GDPR/DPA 2018, Equality Act considerations, local resolution, and effective written responses. Mapped to GDC Development Outcome A with an open-book knowledge check, reflection, certificate, and attendance records included.

You’ll learn to:

• De-escalate concerns and communicate with empathy

• Follow a compliant complaints pathway and signpost correctly

• Document, investigate, and respond within required timeframes

• Apply Duty of Candour and protect patient data appropriately

Format: In-person at Dental Pods Academy • 3 hours • Verifiable CPD • Outcome A
Who it’s for: All clinical and non-clinical dental team members