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  • Complaints Handling for the Dental Team — In-Person, 3 Hours, GDC Outcome A

    Complaints Handling for the Dental Team (3 Hours, Verifiable CPD)


    An in-person, practical workshop that gives your whole dental team the confidence and tools to manage patient complaints professionally and compliantly. Led by Juliana Schmidt, the session covers GDC Standards, CQC Reg 16 (complaints) and Reg 20 (Duty of Candour), NHS complaints timeframes, UK GDPR/DPA 2018, Equality Act considerations, local resolution, and effective written responses. Mapped to GDC Development Outcome A with an open-book knowledge check, reflection, certificate, and attendance records included.

    You’ll learn to:

    • De-escalate concerns and communicate with empathy

    • Follow a compliant complaints pathway and signpost correctly

    • Document, investigate, and respond within required timeframes

    • Apply Duty of Candour and protect patient data appropriately

    Format: In-person at Dental Pods Academy • 3 hours • Verifiable CPD • Outcome A
    Who it’s for: All clinical and non-clinical dental team members

    £145.00
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  • Depth CPD Programme for Overseas Dentists (ORE Preparation) (Coming Soon)

    Course description:
    Depth CPD ORE Preparation is a 16-week blended programme for overseas-qualified dentists delivered by Dental Pods Academy in partnership with Kingsbridge English Academy. The course prepares candidates for ORE Part 1 (two written papers) and Part 2 (DM manikin, OSCE, DTP, Medical Emergencies), while providing verifiable Enhanced CPD mapped to GDC Development Outcomes A–D. Teaching combines live online seminars, directed self-study and intensive practical training in our dental practice simulation lab (phantom heads/manikins), with multiple full mock exams and personalised feedback. Core strands include restorative, endodontics, prosthodontics, oral surgery/oral medicine, radiography/IR(ME)R, law & ethics, medical emergencies (with BLS/AED drills), decontamination/IPC and UK professionalism. Candidates receive a PDP, reflective log templates and CPD certificates.

    £3,950.00
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  • NCFE CACHE Level 3 Diploma in the Principles and Practice of Dental Nursing-Delivered on-site at our training centre

    Start your career as a qualified Dental Nurse with this nationally recognised diploma, regulated by Ofqual and awarded by NCFE … Read More

    £2,500.00
    Register Now

  • NEBDN National Diploma in Dental Nursing – Online Course

    Launch your rewarding career in dental healthcare with Dental Pods Academy’s NEBDN National Diploma in Dental Nursing – a comprehensive … Read More

    £1,119.00
    Over 20% OFF